This policy explains how to cancel, when we refund and how to ask. It is part of our Terms of Service. Nothing here takes away rights that consumer law gives you where you live.
In short
- You can cancel a paid plan at any time. You keep it until the end of the period you have paid for.
- If we charge you by mistake, we refund it in full.
- To ask for a refund, write to support@sailingcyber.com from the email address on your account.
1. Paid Subscription Plans
Cancelling. Cancel from Settings, Billing. Your plan stays active until the end of the current billing period, then your account moves to the free Crew plan. We do not charge you again.
- Monthly plans: we do not refund part of a month. Cancel and you keep access until the month ends.
- Yearly plans: we do not refund any part of the year. Cancel and you keep access until the year ends, and your plan will not renew.
Renewals. Plans renew automatically at the end of each billing period until you cancel.
Changing plan. When you change plan part-way through a billing period, the price is adjusted for the time left. Moving to a higher plan, you pay the difference. Moving to a lower plan, the amount in your favour is credited to your next bill.
2. Live classes
Live classes run in cohorts with a start date.
- If we cancel or reschedule a cohort and the new dates do not suit you, we refund what you paid for it in full.
- A class paid for monthly can be cancelled at any time and ends when the period you have paid for ends.
3. Coaching programs
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A full refund if you cancel 48 hours before your first session; after that, no refund for the current billing period, and no further charges once you cancel
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Sessions. Each program sets how much notice you need to give to cancel or move a session, usually 24 hours, and shows it when you enrol. Cancel in time and the session goes back to your allowance. Cancel late or miss the session and it counts as used.
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If your coach cancels or cannot attend, the session is returned to your allowance.
4. Ebooks and guides
Ebooks are delivered as downloads as soon as you pay.
5. Rewards, credits and promotion codes
Free subscription time, invoice credits, promotion codes and other rewards have no cash value and cannot be refunded or exchanged. If you are refunded for a payment that a promotion code reduced, we refund the amount you actually paid.
6. Accounts provided by an institution
If your school, employer or another organisation pays for your account, refunds are covered by its agreement with us. Please ask your institution.
7. When we always refund
- You were charged twice for the same thing, or charged the wrong amount.
- You were charged after you cancelled.
- A payment was made without your permission. Tell us and your bank straight away.
8. When we do not refund
- You broke our Terms of Service or Community Guidelines and your account was suspended or closed for it.
- The guarantee or a refund has been used repeatedly to get paid access for free.
- The request is for a period that has already ended.
9. How refunds are paid
We refund to the payment method you paid with, through Stripe. Refunds may take up to 10 working days to before it reflects in your initial payment method. Refunds are made in US dollars; if your bank converts currency, its rate may differ from the one on the day you paid, and we cannot refund bank or conversion fees.
When a refund is made for a plan, class or program, your access to it ends at that point.
10. Disputes with your bank
Please write to us before disputing a charge with your bank. We can usually sort it out faster, and a dispute may pause your account while the bank looks into it.